Digital Support Buddies - NHS APP Access and more

Digital support volunteer

• Ashtead Library: every Tuesday, Thursday and Friday, from 2pm until 4pm. Booking necessary: please book a one hour slot at Ashtead library.
• Bookham Library: every Tuesday from 10am. Booking is required. Please book at the library desk.
• Dorking Library: every Tuesday from 10am to 11am and every Wednesday from 2pm to 3pm. Appointment only. Please book an appointment at the desk in Dorking library.
• Epsom library: Mondays, from 12 noon to 2pm and Wednesdays, from 11.30am to 1.45pm. Please note, sessions will need to be pre-booked at the Epsom Library Helpdesk or customers can email epsom.library@surreycc.gov.uk
• Guildford Library: Every Monday from 1pm to 2pm, every Tuesday from 3pm until 5pm, every Wednesday from 10am to 11am and 1pm until 3pm (by appointment only), every Thursday from 2pm to 4pm, every Friday from 2pm to 4pm and every Saturday from 11am to 12 noon. Appointment only sessions must be booked in advance by emailing guildford.library@surreycc.gov.uk or in person at the library.
• Horsley Library: every Thursday from 2pm until 4pm. Sessions must be booked in advance by emailing horsley.library@surreycc.gov.uk or in person at the library.

Our Digital Support Volunteers can:

• Support learners to use computers/laptops independently in the library for the first time: this will cover logging on to the library Wi-Fi, booking a library computer, logging on/off.
• Promote the use of library virtual services, including the library Solus app and membership.
• Introduce our online reference pages including daily newspapers, family history websites and Which? Magazine.
• Download eBooks and audiobooks.
• Support learners to practice IT skills by introducing them to suitable learning websites.
• Support learners to undertake basic computing tasks including:
• File management; opening, closing, editing, saving and printing files
• Navigating and searching the internet
• Using email and attachments
• Basic use of Microsoft Word
• Storing and organising photographs
• Using Skype and social media
• Online shopping
• Assist with iPads, smart phones and tablets.