Texting Service

We operate a texting service for all of our patients to remind them of their appointments, clinics that we run or other information – we require your UK mobile phone number to do this (please note, we are unable to text or call non-UK numbers).

This facility also allows you to cancel your appointment via your phone, which saves you time.

If you have not provided us with your mobile number or have changed your number recently please update your details by completing the Change of Personal Details form.

If you do not wish to receive text messages, please let us know and we can update your details on our system.

We can also print confirmation slips – just ask the Patient Services Team when you make an appointment.

Data Protection Regulations (GDPR)

Under the Data Protection Regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent for us to do so.

If the practice is sending a text message about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for a patient and not as marketing purposes.